Last updated August 2026 · TROVIQ (OPC) PRIVATE LIMITED, Vadodara, Gujarat, India
This Refund & Cancellation Policy explains when you can cancel your enrolment with TROVIQ (OPC) PRIVATE LIMITED ("Troviq", "we", "us", or "our") and when you are entitled to a refund. It forms part of our Terms of Service and applies to every paid enrolment made through troviq.in.
Troviq charges a single one-time fee per enrolment, whether you take a track as a course or as an internship. The fee is shown to you in Indian Rupees before you confirm payment, and it covers your access to that track's tasks, mentor review of your submissions, and issuance of a QR-verified certificate on successful completion.
The fee is charged per enrolment. Enrolling again — in another track, or in the same track under the other programme — is a separate purchase with its own fee and its own refund window.
You may cancel your enrolment at any time by emailing us at support@troviq.in from the address registered to your account. Cancelling ends your access to the track's tasks and mentor review.
Cancelling and being eligible for a refund are separate things. You can cancel at any point, but a refund is only payable if the conditions in section 3 are met.
You are entitled to a full refund of the track fee if both of the following are true:
Within that window you do not need to give a reason. Submitting tasks or receiving mentor feedback during the 7 days does not by itself disqualify you.
We cannot offer a refund where:
Dissatisfaction with a mentor's assessment of your work is not on its own grounds for a refund outside the 7-day window. If you believe your work was assessed unfairly, contact us and we will have it reviewed.
Email support@troviq.in from your registered email address with:
We acknowledge every refund request within 2 working days and tell you whether it is approved. If we need more information to locate your payment, we will ask for it in that reply.
Approved refunds are returned to the original payment method used for the purchase. We cannot redirect a refund to a different card, account or UPI ID.
We initiate approved refunds within 5 working days of approval. Once initiated, the time for the money to appear in your account depends on your bank or payment provider and is typically a further 5 to 7 working days. Troviq does not control that final step.
Refunds are made in Indian Rupees for the amount actually paid. Where your bank applies its own charges or currency conversion, those are outside our control and are not reimbursed by us.
If we cancel or discontinue a track that you have paid for and you have not yet received your certificate, we will refund your fee in full regardless of the 7-day window. We will tell you by email if this happens.
If we terminate your account for a breach of our Terms of Service, no refund is due.
If your payment fails but money leaves your account, it is normally reversed automatically by your bank. If it has not been reversed within 7 working days, contact us with the transaction ID and we will trace it.
Duplicate payments for the same track are refunded in full on request, and the 7-day window does not apply to them.
We may update this policy from time to time. The version published on this page at the moment you pay is the version that applies to that payment. We will notify registered users by email of material changes.
If a refund request is not resolved to your satisfaction, escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:
A grievance raised through the contact form is given a reference number of the form TRV-C-XXXXXXXX straight away, shown on screen and repeated in the acknowledgement we email you — quote it in any follow-up. We acknowledge every grievance within 48 hours and resolve it within one month. If you remain dissatisfied, you may approach the National Consumer Helpline (1915) or the consumer forum with jurisdiction over your complaint.
This policy is issued by TROVIQ (OPC) PRIVATE LIMITED, a One Person Company incorporated in India and registered with the Registrar of Companies, Gujarat, Dadra & Nagar Haveli.
For any questions about refunds or cancellations, contact us at the email or postal address above.